Technical Support

 

On average, the copier industry assigns a single service technician for every seventy five to one hundred machines in the field. IBE assigns one technician for every twenty five machines and guarantee's a two to six hour response to your service calls. This guarantee saves our customers up to 20% of the standard service materials contract.

IBE maintains an extensive inventory of parts on-site, and our certified technicians are qualified in equipment updates and the latest diagnostic and repair procedures. All of IBE Digital's service personnel are certified field engineers in field service and equipment reconditioning to ensure that customers receive the best possible technical support.

IBE Digital follows an organized procedure with every service call. An operational checklist of the entire system is used to insure optimum equipment performance and to anticipate and potential problems that may arise.

IBE performs a complete system check during the setup and preparation by subjecting the equipment through a thou rough evaluation and uncompromising inspection to ensure that the machine is suitable to be delivered to the customer.

IBE's business managers conduct service audits and field inspections to monitor proper implementation of call procedures to further guarantee IBE's quality. Our service and management teams are equipped with mobile multifunction communication equipment so that the field engineers are provided with immediate on to one communication between technical specialists, team leaders and the dispatch and supply departments.

IBE is committed to excellent service and has gained its reputation as the better choice analog/digital imaging corporation.