With IBE Digital’s all-inclusive service plans, there is no need to worry about replacing toner and parts for your printer. That’s because our contracts include everything from same-day, on-site service visits to 1-Day shipment for supply orders. Also, there is no hassle of running out of toner with our remote system monitoring.
Remote System Monitoring
With our Remote Monitoring services, our technicians can fix many common system alerts immediately. IBE clients are never on their own when it comes copier performance and security. That’s because we can monitor your machine remotely and receive alerts whenever there’s a system error. Not only that, we can login into your machine remotely and fix many common problems immediately with the click of a button.
IBE also uses our remote monitoring system to keep track of your toner levels and supply levels. As soon as you’re running low, we’ll automatically dispatch a technician with replacements. Ultimately, our goal is to maximize the uptime of your machine and minimize the amount of time that you spend monitoring your machines and contacting us. After a few months of using remote monitoring, you’ll love the difference.
Managed Print Services
Monitor all of your printers and copy machines through one single online interface. Keep track of your machine’s meters, toner levels, system alerts and more.
Keep track of usage statistics on a per-user and per-department basis. Plus, with managed print services, you can control excess usage through the device’s usage restrictions features.
Security Features
Control equipment access and document confidentiality with advanced Konica Minolta security features. Security starting at your fingertip: Access codes, ID cards, thumbprint scanners.
HIPAA Compliance and More: If your industry has specific regulatory guidelines for document management, IBE can customize a solution for you that incorporates a variety of equipment security features. Don’t let sensitive documents pass through your copiers and printers without keeping track of users, timestamps, and more. Overall, IBE’s security features will give you unparalleled control over your imaging systems.
Copier Service/Repair
Our team of certified and experienced technicians will respond to your service requests promptly and efficiently. Also, many problems can be solved immediately via our remote access system. On-site problems are responded to within four hours of receiving your call. Our service priority is to provide all our customers with the best possible service in the least amount of time.
Document Management
Create a searchable database of business documents easily with features such as:
- Automated Document Recognition
- Instant Electronic Document Retrieval
- Accessability Across all Platforms
Industry Specific Solutions
With over 30 years of experience in the office machines industry, IBE knows that not every company’s needs are the same. Let us craft a custom solution that fits your industry and your needs. We offer a range of industry specific services and solutions, from healthcare to education to finance and more.